Refund policy

Wellix Return, Refund & Replacement Policy

At Wellix, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

We have a 03-day return policy, which means you have 03 days after receiving your item to request a return.

Return Eligibility

We accept returns or replacements only if the product is received damaged or defective.

To be eligible, you must:

Record a continuous unboxing video from the moment the sealed package is opened until the product is fully inspected.
Ensure the damage or defect is clearly visible in the video.
Contact our support team within 3 days after delivery with your order number and the unboxing video.

Important Conditions

A clear, unedited unboxing video is mandatory for all damage-related claims.
Claims submitted without an unboxing video will not be eligible for a return, refund, or replacement.
The product must be unused and returned with its original packaging, accessories, and tags.

Non-Returnable Cases

Returns, refunds, or replacements will not be accepted for:

Change of mind or no longer wanting the product.
Incorrect product, size, color, or variant selected by the customer during ordering.
Minor color differences caused by screen or lighting variations.
Damage caused after delivery due to misuse, mishandling, or improper care.
Claims made without a valid unboxing video.
Claims submitted more than 3 days after delivery.

Refund & Replacement Process

Once your claim is reviewed and approved, we will provide a replacement or refund, depending on product availability and the nature of the issue.
Refunds for prepaid orders will be processed to the original payment method within 5–7 business days after approval.
For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer’s bank account or another mutually agreed payment method. Customers may be asked to provide their bank account details for processing.
Shipping charges (if any) are non-refundable unless the return is due to a verified damaged or defective product.

To submit a claim, please provide:

Our support team will review your request and respond as quickly as possible.

Thank you for shopping with Wellix.

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